Terms of service

TERMS OF SERVICE

Last Updated: September 21, 2026

Welcome to CasaVellaCo.

These Terms of Service (“Terms”) govern your access to and use of the CasaVellaCo website, online store, and related services (collectively, the “Service”).

CasaVellaCo is operated by Shenzhen Serongming International Trading Co., Ltd. (“CasaVellaCo,” “we,” “us,” or “our”).

By accessing our website, creating an account, placing an order, purchasing any product, or otherwise using the Service, you agree to be bound by these Terms and by any additional policies referenced in these Terms, including our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not access or use the Service.

1. COMPANY INFORMATION

CasaVellaCo is operated by:

Company Name: Shenzhen Serongming International Trading Co., Ltd.
Registration No.: 91440300MAKCTJL83L
Email: support@casavellaco.com
Tel: +86 184 1417 8055
Address: Room 304, No. 2, West 4th Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

2. ELIGIBILITY AND USE OF THE WEBSITE

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order through our website.

By using the Service, you represent that you have the legal capacity to enter into a binding agreement with us.

You may use our website and products only for lawful purposes and in accordance with these Terms. You must not use the Service in any way that violates applicable laws, regulations, or the rights of any third party.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access to the Service where reasonably necessary to protect our business, customers, systems, or legal rights.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, prices, and other information displayed on our website are accurate.

However, product images are provided for illustrative purposes, and the appearance of colors or other details may vary depending on your device, screen settings, lighting conditions, manufacturing batches, materials, or other reasonable factors.

Measurements may also be subject to minor variations.

Unless expressly stated otherwise, decorative accessories or other items appearing in product photographs are not included with the purchased product.

We may modify, discontinue, replace, or update products or product information at any time without prior notice.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. PRICES AND CURRENCY

Product prices are displayed in the currency shown on the website or at checkout.

Prices, promotions, discounts, and product availability may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.

Depending on your location, your bank, card issuer, payment provider, or other financial institution may charge currency conversion fees, international transaction fees, or similar charges. Such charges are imposed by third parties and are not controlled by CasaVellaCo.

5. TAXES, CUSTOMS DUTIES, AND IMPORT FEES

Depending on your shipping destination, orders may be subject to applicable sales taxes, value-added taxes, customs duties, import taxes, brokerage fees, or other governmental charges.

Where such charges are collected by us at checkout, they will be shown as part of your order.

Where they are not collected by us, you may be responsible for paying them directly to the applicable authority, carrier, customs agency, or other third party, to the extent permitted by applicable law.

Customers are responsible for ensuring that products ordered from our website may legally be imported into their destination country or region.

6. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are offering to purchase the selected products subject to these Terms.

After submitting your order, you may receive an order confirmation by email. An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right, where reasonably necessary, to reject, limit, or cancel an order, including where:

  • a product is unavailable;

  • the product or price contains an obvious error;

  • payment cannot be authorized or verified;

  • we reasonably suspect fraud or unauthorized payment activity;

  • the shipping address cannot be serviced;

  • the order violates applicable law or these Terms; or

  • an unusually large quantity appears to have been ordered for unauthorized resale or other commercial purposes.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method, subject to payment-provider processing times.

7. BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information when placing an order or creating an account.

This includes your name, email address, billing information, shipping address, and other information reasonably required to process your purchase.

You are responsible for reviewing your order information before submitting your order.

We are not responsible for delays, failed delivery, or additional costs caused by inaccurate or incomplete information provided by you, except where applicable law provides otherwise.

You must promptly notify us if you believe your account or payment information has been used without authorization.

8. PAYMENT

Payment must be made using one of the payment methods made available during checkout.

Payment services may be provided by independent third-party payment processors. Their own terms, conditions, and privacy practices may apply to your transaction.

We do not guarantee that every payment method will remain available at all times or in every country or region.

We may perform or use third-party services to perform fraud prevention, payment verification, or security checks before accepting or fulfilling an order.

9. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at support@casavellaco.com.

Requests submitted within the period specified in our Shipping & Delivery or Cancellation Policy will be considered where operationally possible.

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Where cancellation before shipment is not possible, you may still have return or cancellation rights under our Return & Refund Policy or applicable consumer protection laws.

10. SHIPPING AND DELIVERY

Orders are shipped to the delivery address provided during checkout.

Processing times and estimated delivery times are described in our Shipping & Delivery Policy and may vary depending on the product, destination, carrier, customs procedures, inventory availability, seasonal demand, and other circumstances.

Delivery dates and transit times displayed on our website are estimates unless we expressly state otherwise.

Orders containing multiple products may be shipped separately and may arrive at different times.

We are not responsible for delays caused by circumstances reasonably outside our control, including customs inspections, carrier disruptions, extreme weather, natural disasters, public emergencies, strikes, transportation interruptions, or inaccurate customer information.

However, nothing in these Terms excludes any responsibility that cannot lawfully be excluded under applicable consumer law.

11. SHIPPING ADDRESS AND FAILED DELIVERY

You are responsible for providing a complete and accurate shipping address.

If an order is returned, delayed, lost, or otherwise affected because an incorrect or incomplete address was provided, we may require payment of reasonable additional shipping costs before reshipping the order, to the extent permitted by applicable law.

If tracking information indicates that a package has been delivered but you cannot locate it, please contact us promptly so that we can assist you in investigating the shipment with the carrier.

12. RISK OF LOSS

Risk relating to purchased products transfers in accordance with applicable law.

Where permitted by law, risk generally passes to you when the products are delivered to you or to a person designated by you to receive them.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted under mandatory consumer protection laws applicable in the consumer's jurisdiction.

13. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged products, missing products, and related requests are governed by our Return & Refund Policy, which forms part of these Terms.

Our website currently provides a 30-day return policy for eligible products, subject to the conditions stated in the Return & Refund Policy.

Customers should contact support@casavellaco.com before returning an item so that appropriate return instructions can be provided.

Products must satisfy the applicable return conditions in order to qualify for a refund or exchange.

Where a product arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide your order number and, where reasonably requested, photographs or other information necessary to verify the issue.

Nothing in our Return & Refund Policy or these Terms limits any mandatory statutory rights available to consumers under applicable law.

14. PROMOTIONS, DISCOUNTS, AND COUPON CODES

From time to time, we may offer discounts, promotional codes, gifts, special offers, or other promotions.

Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, or limits on the number of times an offer may be used.

Unless otherwise stated, promotional offers:

  • have no cash value;

  • cannot be exchanged for cash;

  • cannot be combined with other offers; and

  • may be modified or discontinued where permitted by law.

We may reject or cancel the use of a promotional code where we reasonably determine that it was obtained, distributed, or used fraudulently or contrary to the applicable promotional conditions.

15. ACCOUNTS AND ACCOUNT SECURITY

Certain features of the Service may allow or require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to notify us promptly if you become aware of any unauthorized access to or use of your account.

We may suspend or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in violation of these Terms.

16. INTELLECTUAL PROPERTY

Unless otherwise indicated, the website and its contents, including text, graphics, logos, photographs, product presentations, page designs, icons, videos, software, and other materials, are owned by, licensed to, or lawfully used by CasaVellaCo and are protected by applicable intellectual property laws.

CasaVellaCo trade names, branding, logos, and other brand identifiers may not be used without our prior written authorization except as permitted by applicable law.

You may access and use our website for personal, non-commercial shopping purposes.

You may not, without our prior written permission:

  • reproduce or commercially exploit substantial portions of our website;

  • copy or republish our original content for commercial purposes;

  • modify, distribute, sell, or sublicense website content;

  • use our branding in a manner that falsely suggests affiliation or endorsement; or

  • attempt to extract, reverse engineer, interfere with, or misuse our website or underlying systems,

except where such activity is expressly permitted by applicable law.

17. CUSTOMER REVIEWS, PHOTOS, AND OTHER CONTENT

If you voluntarily submit a review, photograph, video, comment, feedback, suggestion, or other content to us or through our website (“User Content”), you represent that you have the right to provide that content.

You must not submit User Content that:

  • infringes intellectual property, privacy, publicity, or other rights;

  • contains unlawful, threatening, defamatory, discriminatory, obscene, or fraudulent material;

  • contains malicious software or harmful code; or

  • falsely represents your identity or relationship with another person or organization.

To the extent permitted by law, by submitting User Content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes reasonably connected with operating, promoting, and improving CasaVellaCo and our products.

We may remove User Content that violates these Terms or applicable law.

18. PROHIBITED USES

You may not use the Service:

  • for any unlawful or fraudulent purpose;

  • to violate applicable laws or regulations;

  • to infringe our rights or the rights of third parties;

  • to transmit malware, viruses, or harmful code;

  • to obtain unauthorized access to accounts, servers, systems, or networks;

  • to collect personal information about others without lawful authorization;

  • to conduct unauthorized scraping, crawling, data harvesting, or automated access that materially interferes with the Service;

  • to submit false or misleading information;

  • to interfere with website security or functionality; or

  • to engage in activity that could damage, disable, overload, or impair the Service.

We may restrict or terminate access where we reasonably believe these restrictions have been violated.

19. THIRD-PARTY SERVICES AND LINKS

Our Service may rely on or provide access to third-party services, including e-commerce infrastructure providers, payment processors, shipping companies, analytics providers, social networks, and other technology providers.

Our website may also contain links to third-party websites.

Third-party websites and services are generally governed by their own terms and privacy policies. We do not control third-party websites and are not responsible for their independent content, availability, security, or practices.

This provision does not affect any legal responsibility we may have for third parties acting on our behalf where such responsibility cannot lawfully be excluded.

20. PRIVACY

Our collection and handling of personal information is described in our Privacy Policy.

By using the Service, you acknowledge that your personal information may be processed as described in the Privacy Policy and as otherwise permitted or required by applicable law.

Where consent is legally required for particular processing activities, marketing communications, or cookies, we will seek such consent as required by applicable law.

21. MARKETING COMMUNICATIONS

If you subscribe to our email marketing or otherwise consent to receive promotional communications, we may send you information about products, promotions, offers, and CasaVellaCo news.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in those messages or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning your orders, account, returns, security, or other purchases.

22. ERRORS AND INACCURACIES

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We may correct such information and update the website at any time.

If an obvious material error affects an order you have already placed, we may contact you to provide the correct information and give you the opportunity to confirm or cancel the affected order, where required by applicable law.

23. AVAILABILITY OF THE SERVICE

We aim to keep the Service reasonably available but do not guarantee uninterrupted or error-free operation.

We may temporarily suspend, restrict, or modify all or part of the Service for maintenance, security, technical, operational, or legal reasons.

Where reasonably possible, we will attempt to minimize unnecessary disruption.

24. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and Service are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from every security vulnerability.

Products remain subject to any express product warranties we provide and to any warranties or consumer rights that apply by law.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, condition, right, or remedy that cannot lawfully be excluded, restricted, or modified.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CasaVellaCo and Shenzhen Serongming International Trading Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Service where such liability may lawfully be excluded.

Where liability may lawfully be limited, our aggregate liability relating to a particular purchase will generally not exceed the amount paid by you for the product giving rise to the claim.

This limitation does not apply where liability cannot legally be excluded or limited.

In particular, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury where such exclusion or limitation is prohibited by law, or any mandatory statutory consumer rights.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shenzhen Serongming International Trading Co., Ltd., CasaVellaCo, and our officers, employees, affiliates, service providers, and representatives from third-party claims, losses, liabilities, or reasonable costs resulting from:

  • your unlawful use of the Service;

  • your material breach of these Terms;

  • your infringement of another person's intellectual property or other legal rights; or

  • User Content submitted by you in violation of these Terms.

This provision does not require a consumer to indemnify us for losses caused by our own breach, negligence, misconduct, or other matters for which liability cannot lawfully be transferred.

27. FORCE MAJEURE

To the extent permitted by law, we will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, flood, epidemic or pandemic events, war, civil unrest, governmental actions, customs restrictions, transportation interruptions, labor disputes, carrier disruptions, telecommunications failures, or major failures of third-party infrastructure.

This section does not limit any mandatory rights you may have to cancel an order or receive a refund because of excessive delay.

28. TERMINATION

These Terms remain effective while you use the Service.

You may stop using the Service at any time.

We may suspend or terminate your access where you materially violate these Terms, engage in fraud or illegal activity, misuse our systems, or create material security or legal risks.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, liability provisions, or other provisions that by their nature should survive termination.

29. SEVERABILITY

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or, where appropriate, severed from these Terms.

The remaining provisions will continue in effect.

30. NO WAIVER

If we do not immediately exercise or enforce a right under these Terms, that does not constitute a waiver of that right.

Any waiver must be expressly made and applies only to the circumstances for which it is given.

31. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, Cancellation Policy, and any other terms expressly incorporated by reference, constitute the agreement between you and us concerning your use of the Service and purchases from our website.

Where a specific policy contains terms dealing specifically with shipping, returns, refunds, cancellations, or privacy, the more specific policy will apply to that subject matter to the extent of any inconsistency, subject always to applicable law.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or legal and regulatory requirements.

The updated version will be posted on this page together with an updated “Last Updated” date.

Changes will apply prospectively from the date they become effective, except where applicable law permits or requires otherwise.

Material changes will be communicated where required by law.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

33. GOVERNING LAW AND DISPUTES

These Terms and your use of the Service are governed by the laws of the People's Republic of China, excluding, for purposes of this clause, the laws of Hong Kong SAR, Macao SAR, and Taiwan, and without regard to conflict-of-law principles.

Subject to applicable mandatory consumer protection laws, any dispute arising out of or relating to these Terms, the Service, or a purchase from CasaVellaCo shall be submitted to a court of competent jurisdiction in Shenzhen, Guangdong Province, China.

However, if you are a consumer residing in a jurisdiction that provides mandatory rights regarding governing law, jurisdiction, dispute resolution, statutory guarantees, cancellation rights, or other consumer protections, nothing in this section deprives you of those mandatory rights.

Before initiating formal proceedings, we encourage customers to contact us at support@casavellaco.com so that we can attempt to resolve the issue directly.

34. CONSUMER RIGHTS

These Terms are not intended to exclude or restrict rights that consumers are entitled to under mandatory laws applicable in their country or region.

If any provision of these Terms conflicts with mandatory consumer protection legislation applicable to you, the mandatory legal requirement will prevail to the extent of that conflict.

35. ELECTRONIC COMMUNICATIONS

When you place an order, create an account, or contact us electronically, you consent to receive transaction-related communications electronically, including order confirmations, invoices, shipping notifications, customer-service communications, and other notices relating to your use of the Service.

Where permitted by law, electronic communications satisfy requirements that communications be provided in writing.

36. CONTACT INFORMATION

Questions regarding these Terms of Service, an order, or the CasaVellaCo Service may be sent to:

Shenzhen Serongming International Trading Co., Ltd.
Registration No.: 91440300MAKCTJL83L
Trading Name: CasaVellaCo
Email: support@casavellaco.com
Tel: +86 184 1417 8055
Address: Room 304, No. 2, West 4th Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China