Shipping & Delivery

At CasaVellaCo, we work to ensure that every order is carefully prepared, securely packaged, and delivered to you as smoothly as possible. Please review the information below regarding order processing, shipping times, tracking, and international deliveries.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons, holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

2. Estimated Delivery Times

Estimated shipping times begin after your order has been processed and dispatched.

Destination	Estimated Delivery Time
United States & Canada	2–4 weeks
United Kingdom & Europe	2–4 weeks
Australia & New Zealand	2–4 weeks
Other International Destinations	2–5 weeks

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, local postal services, customs clearance, weather conditions, public holidays, carrier delays, or other circumstances outside our reasonable control.

For certain remote locations or countries with longer customs processing times, delivery may take longer than the estimates above.

3. Shipping Destinations

CasaVellaCo ships to many countries and regions worldwide.

Available shipping destinations are determined during checkout. If your country or region is available for selection and a shipping method is offered at checkout, we are generally able to ship your order to that destination.

Certain products or destinations may be subject to shipping restrictions.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the delivery destination, order value, product type, package weight, and available shipping method.

Any free-shipping offers or promotional shipping rates will be subject to the terms displayed on our website at the time of purchase.

5. Order Tracking

When tracking information is available, it will be provided by email after your order has been dispatched.

Please allow several business days for tracking information to become active after receiving your shipping confirmation. In some cases, tracking updates may be delayed while the package is transferred between international and local carriers.

Tracking information provided by a carrier is for reference and may not always update in real time.

6. Multiple Packages

Depending on product availability and fulfillment location, items from the same order may be shipped separately.

If your order is divided into multiple shipments, the packages may arrive on different dates. Where available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping fees solely because we choose to divide your order into multiple packages.

7. Customs, Duties & Taxes

International shipments may be subject to import duties, VAT, GST, customs fees, brokerage fees, or other charges imposed by the destination country or region.

Any taxes or duties collected by CasaVellaCo will be shown during checkout. Charges that are not collected at checkout may be assessed by your local customs or tax authorities upon arrival.

Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities.

CasaVellaCo does not control these charges and cannot predict their amount. We recommend contacting your local customs authority if you require additional information before placing an order.

Customs clearance may also cause delivery delays that are outside our control.

8. Address Changes & Order Changes

Please carefully review your shipping address and order details before completing your purchase.

If you need to change your shipping address or other order information, please contact us at support@casavellaco.com within 24 hours of placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. However, changes cannot be guaranteed once fulfillment has begun.

Once an order has been shipped, we are generally unable to change or redirect the delivery address.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

CasaVellaCo is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us. Additional shipping charges may apply if the order needs to be shipped again, except where the delivery issue was caused by an error on our part.

10. Delayed Shipments

Occasional shipping delays may occur due to circumstances beyond our reasonable control, including customs inspections, severe weather, transportation disruptions, carrier delays, public holidays, or unusually high shipping volumes.

If your order has exceeded the estimated delivery timeframe, please contact us at support@casavellaco.com with your order number.

We will review the available tracking information and assist you in contacting the relevant shipping carrier when appropriate.

11. Lost Packages

If tracking information shows no meaningful movement for an extended period or your package has not arrived within a reasonable period after the estimated delivery window, please contact us at support@casavellaco.com.

We may need to open an investigation with the shipping carrier before determining whether a package is considered lost.

If the carrier confirms that a shipment has been lost in transit, we will work with you to provide an appropriate resolution in accordance with our applicable policies.

12. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with your local delivery carrier.

If you are still unable to locate the package, contact us at support@casavellaco.com as soon as possible and provide your order number and tracking number so that we can assist you.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@casavellaco.com.

Please include your order number and clear photographs of the damaged product and packaging so that we can review the issue.

Claims involving damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy.

14. Delivery Estimates

All shipping and delivery dates provided by CasaVellaCo are estimates only unless expressly stated otherwise.

Placing an order with us does not create a guarantee that the order will arrive on a specific date. We are not responsible for reasonable delivery delays caused by shipping carriers, customs authorities, weather events, transportation disruptions, or other circumstances outside our reasonable control.

Nothing in this Shipping & Delivery Policy limits any rights you may have under applicable consumer protection laws.

15. Contact Us

If you have any questions about shipping, delivery, or an existing order, please contact us:

CasaVellaCo

Company Name: Shenzhen Serongming International Trading Co., Ltd.
Registration No: 91440300MAKCTJL83L
Email: support@casavellaco.com
Tel: 18414178055
Address: Room 304, No. 2, West 4th Lane, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Last Updated: September 21, 2026